Returns & After-Sales Statement

To maintain our wholesale low-price operating model, our return policy differs from regular retail platforms and generally follows these principles:

1. Shipping Damage Handling

• You must inspect the goods within 48 hours of receipt. If you find breakage, leakage, or severe outer box crushing, please take photos immediately as evidence.
• Send the photos along with your Order ID and affected product SKU to our support email: support@yokicaty.com.au.
• After verification, we will provide a Credit Note for the damaged proportion or send a replacement in your next order.

2. Manufacturing Defects & Quality Claims

• For electronic products (e.g., smart feeders, temperature control devices), we provide a 12-month joint warranty.
• If a product malfunctions during the warranty period, please contact your account manager. We will arrange a manufacturer replacement, local repair, or account balance compensation based on the brand's policy.
• For food products, please report any quality issues such as infestation or mold caused by improper storage/transport within 7 days of receipt.

3. Situations Not Covered

• Expired items (please check expiration dates upon receipt; clearance items' expiry dates are as shown on the page).
• Product spoilage or damage caused by improper storage by the customer (e.g., moisture, sun exposure).
• Installed and used non-defective large furniture or cat trees.
• Returns requested because your customer (C-end consumer) dislikes the color, style, or other subjective reasons.

4. Return Shipping Arrangements

If returning to the Belfield warehouse due to quality issues, shipping costs are borne by Yokicaty. For returns due to customer ordering errors, return shipping costs are borne by the customer, and the original packaging must be intact and not affect resale.